We would like you to know how much we appreciate your efforts in coaching your Quantum Management program. Since we began, we've realized some very significant rewards and I'd like to share some of them with you.

1) Improved (more fluent and more meaningful) communications between employees at every level. All of our employees understand their importance as a member of the team. They now have a heightened level of job satisfaction. We, as managers, have a greater awareness of the value of the skills and experience of our employees.

2) Better vendor relationships. We've partnered with vendors to create "win-win" business relationships. Our vendors are now spending their sales time and efforts in more meaningful and productive ways. Rather than making weekly "courtesy calls", they now come in monthly and when they do, they provide valuable information at employee seminars.

3) Critical problem solving skills have enabled us to anticipate and avoid errors. Customers feel an enhanced level of confidence in American National Ltd. Our "customer connections" have opened doors of communication between us and our customers, and they have expressed their appreciation over and over again.

The process have been an exciting one. We understand that Quantum Management is a "journey". Thank you for giving us the road map. We look forward to a long and rewarding relationship with Lannom Inc.

L. Gilbert Hall
President, American National Ltd.

Some investments are winners, and then some don't meet your expectations. Our investment in your management training program has reaped rewards far in excess of what we anticipated. We have always perceived our Company as being "a significant cut-above" the typical Construction Company. You have vaulted us to new levels of excellences. In just a short time of you working with us, our personnel had a transformation in attitude. There is a renewed excitement and enthusiasm among all levels of management which permeates to the other sectors of our organization. I attribute this to your guidance, patience, and ability to work with people, molding them into a team with common goals and objectives. Personally, I have gained from our relationship. Our investment has "paid off". Hopefully, our relationship will be long-lasting. It is with a great deal of pleasure that I highly endorse your program to any company that is interested in being on a "cutting edge" of their industry and interested in long term survival.

Harry Mursten
President, Mursten Construction Company

I was most privileged to participate along with other members of Caterpillar Americas Company in your Learning Styles course. I am grateful to Caterpillar Americas for affording me the opportunity and to you for the most dynamic, thought-provoking, motivating, training I have experience in years. During my twenty-eight year career with the United States army, I was blessed with the best leadership training available anywhere; beyond that, I was granted countless opportunities to lead, teach, and train others in situations more challenging than most of my generation can imagine. I am a graduate of the United States Military Academy , and returned there in 1980 as an associate professor. I was honored to command at every level from platoon to regiment, and for two of those years was responsible for the leader training of all lieutenants and captains in the army's tank/cavalry corps.

I related the forgoing only to drive home the point that I have dedicated much of my professional life to training and higher education. Now employed by Caterpillar Americas in the field of performance improvement, I try to stay abreast of new teaching and training methodologies but very seldom run across anything I would consider new or exciting. Not, however, until your Learning Styles course. I am indebted to you Jack for opening my eyes and my conscience to a completely new realm of learning and development that I am anxious to explore. Your work holds unimaginable promise to those of us dedication to maximizing human performance.

Donald N. Elder
Caterpillar Americas Company

Jack Lannom presented a one-day workshop entitled "Customer Service: The Customer Connection". The focus of the training was to improve customer service skills. Topics covered including building communication skills for extraordinary customer service; integration of proactive listening skills into communication with customers; new dimensions in customer-centered thinking; developing an outstanding customer service culture; process and people integration; identification of five major patterns of managing conflict; and conflict and stress management. An evaluation form was given to all participants and 80% were returned. The results of the data follow: The highest possible is a 5.0. 5 points for excellent - 4 points for Good. All questions were highly rated by the respondents, with all six questions receiving a weighted mean of 4.5 or higher. Rated highest was (4.88) question #3 regarding the instructor's organization and delivery of the program. The overall rating received a weighted mean of 4.84. The question regarding participant involvement and the usefulness of the program received 4.78.

Ellyn Drotzer
P.R. & D Planner, Broward Employment and Training Administration

I recently attended your Executive Development Seminar and wanted to take a few minutes to thank you for a job well done. I found the concepts and tools that you presented to be both practical and timely. I think you achieved a precise balance between the needs of business and the needs of the associates-the human side. I've long felt that to have positive results you need a goal-oriented business plan that is balanced by understanding the sociological and cultural needs of the organization; your workshop accomplished this for me.

R.D. Mize
Allied Signal

The "Breakthrough and Beyond" seminar exceeded my expectation - which were very high when I went into the seminar! It delivered more than I had imagined. What is particularly beneficial about the learning is that it can be practically applied immediately. There is no way that someone who attends your seminar can walk away without absolute gems of knowledge presented in such a professional manner. Jack represents many years of learning and wisdom wrapped up in a very easily understandable presentation. What I learned in two days would take more than my lifetime to accumulate! Most important is the impact the seminar will have on my personal life and what it can do for the mission of the Daily Bread Food Bank. No doubt, what I've learned will translate into many more hungry people being fed. As a not-for-profit, Daily Bread benefits in a very special way - more lives will be changed as a result.

Dave Krepcho
Executive Director Daily Bread Food Bank

I am writing because I want to let you know my impressions of Jack Lannom's recent leadership seminar conducted at AEC One Stop Group, Inc., in which I participated.

I have known Jack for well over twenty years, since he was my Kung Fu instructor some twenty-four years ago.  I had not seen him in about fifteen years, and just thought that he had moved out of the area.  I was pleasantly surprised to see him at the door as I entered the board room for the seminar.

In my view, the seminar was terrific!  Jack is a very motivational and high energy speaker.  That motivation and that energy are-and were-contagious.  He fired up the whole room.  Of course it not just his style and his sincere enthusiasm that make Jack an effective speaker and trainer. It is also the message.  I teach Organizational Ethics in the graduate business school at Lynn University in Boca Raton, and I know something of Ethics and Ethics training.  The concept of ethical business practices does not mean only doing things in an honest way; it also means treating people like the human beings that they are.  A good portion of what Jack was teaching, values and vision, resonated with me because I understand the value of promoting a culture and a vision of ethical business practices within a company.  The enthusiasm for instilling such values seems to come out of Jack's pores.  He really does believe and live breath what he talks about, and it is apparent as he speaks.

I spoke with a number of people who attended the seminar with me.  They were inspired!

Sincerely,

Frederick V. Perry
Vice President and Associate General Counsel, Source Interlink Companies, Inc.